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Kasumi

Kasumi Shimizu used to own the Ryokan Hiei. She had a penpal named Mary-anne and lamented in her letters that she wished her daughters, Yumi and Miwako, would be closer. This may have been especially influenced by her absentee sister, who their mother Takae notes did not even come for Kasumi's funeral.

When Kasumi was 42, she drowned in one of the baths in the ryokan. The family then blamed themselves for her death, since no one was with her because they had all grown so far apart. Takae says that she didn't want her to go see Mary-anne that night and didn't clean the floor of the baths.

After Kasumi's death, the ryokan started to get rumors of being haunted, and tourists would come to it trying to see ghosts. However, the phenomena they encountered was so frightening that even they could not stand it.

In 2010, Nancy discovers a letter from Kasumi to her daughters that says that if they don't want to run the ryokan, they don't have to, and that she wants them to be closer together. She would give each of them half of the numbers to solve the nonogram that opened the safe the note was contained in on their 15th birthday, but since Yumi was 15 when Kasumi died, she never got a chance to give Miwako hers, so Nancy found it.

Robot Mirror

The yurei robot Rentaro used to haunt the ryokan.

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